Is there a certificate at the end of training?

Yes. We provide a written competency assessment record and certificate of completion. This documentation is designed to satisfy NDIS Quality and Safeguards Commission requirements for evidence that High Intensity support workers have been trained and assessed as competent.

What if the support worker doesn't pass the competency assessment?

If a worker needs more practice before they reach a safe standard, we schedule an additional session. We don't pass workers who aren't ready. Patient safety is the non-negotiable standard. Where a worker's skills are not suitable for certain tasks, we document this and advise the provider to assign a different worker for those specific supports.

How often should support worker training be refreshed?

The NDIS Practice Standards do not specify a mandatory refresh interval, but best practice is annual competency review, or earlier if the participant's care plan changes significantly, if an incident occurs, or if a worker returns from an extended absence. We can build a refresh schedule into an ongoing training arrangement.

Nurse Education

NDIS High Intensity Support Worker Training in Queensland

Participant-specific high-intensity training and competency assessment for disability support workers, delivered in the home with the participant's actual equipment.

The NDIS Practice Standards require that support workers who assist with High Intensity Daily Activities are trained and assessed as competent by a qualified health professional. This isn't optional. It's a compliance requirement for registered NDIS providers. First Priority Care's registered nurses provide this training, delivered in the participant's home using their actual equipment and care plan.

What High Intensity Training Involves

High Intensity Daily Activities are clinical support tasks that carry risk and require skilled delivery. Common examples include:

Medication administration: oral, transdermal patch application, subcutaneous injection
Wound dressing assistance: under nurse supervision and to a specific dressing protocol
PEG and enteral tube feeding: bolus feeds, pump administration, feed preparation
Oropharyngeal suctioning: for participants with secretion management needs
Tracheostomy suctioning and inner cannula care: under nurse clinical oversight
Bowel care assistance: under nurse direction for specific interventions
Catheter bag drainage and hygiene: within support worker scope, under clinical protocol
Seizure observation and rescue medication administration: under nurse-developed action plan
Stoma bag management: for support workers assisting with daily stoma care
Complex mealtime support: for participants with dysphagia or feeding tubes

What Our Training Looks Like

We don't run generic group workshops. Each training session is designed around the specific participant's care plan, condition and equipment. Here's what a typical training engagement involves:

We review the participant's care plan and identify which High Intensity tasks support workers will need to perform
We deliver a theory component, explaining the clinical rationale, risks and correct procedure for each task
We demonstrate correct technique using the participant's actual equipment (e.g., their specific feed pump, their wound dressing type, their catheter system)
The support worker practises under direct supervision until technique meets clinical standard
We formally assess competency and document the outcome in writing
We provide a certificate of completion and clinical sign-off suitable for NDIS audit purposes

What Support Workers Receive

Written procedure guides for each trained task
Emergency and escalation protocols specific to the participant's conditions
Certificate of completion and competency assessment record
Contact details for clinical escalation to our nursing team
Refresher training scheduled as part of the ongoing training plan

NDIS Funding

Support worker training is funded under the participant's NDIS plan, specifically Capacity Building: Improved Daily Living. It's participant-specific: the training is for that worker, for that participant's care. It cannot be claimed as a general industry training cost.

Areas We Serve

Brisbane (North and South)
Logan
Ipswich
Gold Coast
Redlands

Frequently Asked Questions

Ready when you are

Let's build a care plan that works for you.

Speak with our care team about your NDIS plan, your goals, and how we can help.

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