Referrals handled properly, without the chase.
The information you need to refer to First Priority Care: response times, clinical capability, what we say yes to, and what we say no to.
What you get when you refer to us.
One business day, in writing
Every referral gets a written acknowledgement within one business day, yes or no. We won't leave you chasing.
AHPRA nurses on staff
We accept high-intensity referrals (PEG, suctioning, complex wound care, complex medications) without offloading to subcontractors.
Communication that doesn't drop off
You get a named care coordinator as your single point of contact. Shift handovers, incident reports, plan-review evidence: all timely, all documented.
No referral commissions, no conflicts
We don't pay or receive referral fees. If we're not the right fit, we'll say so and point you to someone who is.
What happens after you submit.
- 01
Referral acknowledged
Within 1 business day. We confirm receipt and the name of the intake coordinator handling it.
- 02
Clinical intake
Within 2–3 business days. A registered nurse reviews high-intensity needs; care coordinator handles standard supports.
- 03
Quote / service agreement
Drafted within 5 business days of intake. SIL quotes prepared and submitted to NDIA on your behalf where applicable.
- 04
Service start
5–10 business days from signed service agreement. Urgent cases pushed forward, so flag urgency at referral.
When we're a good fit, and when we're not.
Good fit
- Participants with PEG, tracheostomy, catheter, or complex medication needs
- Hospital discharge referrals requiring nursing oversight in the home
- SIL placements requiring high-intensity support
- Participants needing 24/7 complex care to remain at home rather than transition to residential
- Participants with progressive neurological conditions (MND, MS, Parkinson's, Huntington's)
- Standard in-home support, community access, and SC handovers
Not our scope
- Acute medical care (we're not a substitute for a hospital)
- Services outside Queensland (we'll refer you to a local provider)
- Children's specific therapy services (we partner with paediatric specialists)
Competency training for other providers' support workers
Our clinical team provides competency assessment and sign-off for support workers in high-intensity skills (PEG, suctioning, oral hygiene for ventilated participants, etc.), even where the support workers aren't employed by us. Useful when your participant has a preferred SIL provider but needs nursing oversight.
Email to enquireQuick answers for SCs.
What is your unplanned-leave escalation protocol?
Primary + secondary worker model documented in every care plan. Both have met the participant. On-call coordinator triages urgent gaps and routes a familiar replacement, never an agency stranger. Escalation log shared with the participant's coordinator weekly.
Refer now, or pick up the phone.
The form on the right goes straight to our intake coordinator. For urgent or hospital-discharge referrals, please call us directly so we can prioritise.
- Registered NDIS provider · 4-J8DTEN1
- Audited against NDIS Practice Standards